Technical Support

Introduction：In terms of after-sales service, we have set up an office in Shenzhen, China. Professional service engineers always adhere to UE Medical as the technical support. They follow up with users, promptly understand problems in product use, and listen to customer opinions and suggestions in order to further improve product functions and enhance customer satisfaction and after-sales service quality.

Service support:

· Service engineers and technical experts covering the world provide you with a variety of technical support and service solutions

After-sales service center and service channels:

· 24-hour service email channel to answer your questions

· Provide regular proactive services and irregular on-site return visits

Qualification training:

· A team of senior product training instructors provides you with professional training and learning courses

Customer Service

While providing excellent products, also provide excellent services;

Efficient service, positive response:

· Complete service architecture, long-term guarantee from the original manufacturer

· Complete three-level spare parts library, providing after-sales support

· 7 ? 24-hour service response

· Advanced CRM customer management system

Professional service, careful care:

· A professional service team built through a strict training and certification system, covering rich experience in multiple disciplines such as engineering and clinical

· With an advanced remote diagnosis system, the expert team conducts real-time analysis and provides efficient solutions

· Proactive preventive service model, initiative is efficiency

From the clinic, to the clinic:

· Close to customer needs, assist customers in establishing equipment service management system

· Fully close to customer business, controlling clinical needs from the source

· Close to the clinic, assist customers to be at the forefront of clinical applications